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Return Policy

Thank you for shopping with Ochocos.com! We strive to make your online shopping experience the absolute best and we hope that you enjoy every product that you purchase from us. In the event that you find you need to return a product, we are here to ensure your return process is as easy and fast as possible.

We provide our customers with a 30-day 100% satisfaction guarantee. If you don’t absolutely love your order we will provide you with a free return or exchange within the first 30 days of the purchase. This means that you will be provided with a pre-paid return shipping label to send the item back to our facility and if the item is being returned for a refund you will receive a full refund once it arrives at our facility. If you are returning the item for an exchange a brand new item will be sent out once the original arrives back at our facility.   

In the event you are unable to return an order within the first 30-days but still need to return the item, we do offer a 365-day exchange program. This means that you can exchange the item you received for a brand-new version of the same item up to 1 year (365 days) from the date of purchase. Please note that a refund will not be issued for exchanges and you are responsible for covering the cost of shipping the item back to our facility, however, the cost of shipping the new item to you will be covered by us.

To request a return please give us a call at (855)-297-7000 or send us an email at sales@ochocos.com and one of our customer service agents will be happy to assist you with your return or exchange.

In order for your item to be eligible for return, it must meet the criteria listed below. Please read below for further information about items that we accept for returns.  

Items accepted for refund or exchange must meet the following criteria:


  1. Item must be returned within 30 days after purchase for money back guarantee
  2. Item must be returned within 365 days after purchase for non-refund exchanges
  3. Your return has a valid RMA # (Return Merchandise Authorization)
  4. All original manufacturer packaging is in place and the item is not damaged
  5. You have not used the product in any way
  6. Item returned is not a special order item or customized product 

 

Items that cannot be returned for a refundable return:


  1. Any firearms (rifles, pistols, shotguns or muzzleloaders)
  2. Any item more than 365 days after purchase 
  3. Your return does not have a valid RMA # (Return Merchandise Authorization)
  4. Any product that is missing it's serial number
  5. Any customized items, including but not limited to any customization requested by the buyer
  6. Any item returned incomplete or missing parts

Items that cannot be returned for a non-refund exchange:


  1. Any firearms (rifles, pistols, shotguns or muzzleloaders)
  2. Any item more than 30 days after purchase 
  3. Your return does not have a valid RMA # (Return Merchandise Authorization)
  4. Any product that is missing it's serial number
  5. Any customized items, including but not limited to any customization requested by the buyer
  6. Any item returned incomplete or missing parts

 

Special note for clothing, wader and wading boot returns and exchanges:

Please note that all clothing, wader and wading boot returns must be clean and free of any pet hair, dandruff or other debris upon arrival at our facility or up to a $25.00 cleaning fee may be assessed or the return denied.  

Restocking Fees

With all returns that satisfy the above criteria and have been accepted for a refund or exchange, we DO NOT charge a restocking fee.

Other Notes


  1. Customer must pay for return postage on all returns or exchanges beyond 30 days since the date of purchase
  2. Customer must insure the product against loss or damage during return transit
  3. Refunds will be processed within 3 days after we have received the returned item(s)
  4. Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
  5. You must NOT accept a delivery if the packaging has been damaged

If you have any questions regarding our return policy or need assistance with any part of your purchase please don’t hesitate to give us a call at (855)-297-7000 or email us at sales@ochocos.com, and our friendly and knowledgeable customer service team will be happy to help you. Thank you for shopping at Ochocos.com and God Bless.