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You can shop with 100% confidence that all items marked "In Stock" on Ochocos.com are in our warehouse and ready to ship. Orders placed Monday-Friday before 11:00 AM EST (Eastern Standard Time) will ship out the same day (except in cases where the order is pending verification). Please contact customer service for details.
If you order on Saturday or Sunday, your order will be packed but it may not ship until Monday. Orders may be delayed due to verification protocols, weather or the time of order placement. Orders may be delivered in separate shipments.
Placing an order online by credit card or by calling 1-855-297-7000 (toll-free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express and Discover.
If you would like to place a money order or pay via cashiers check, please download the form here: Money Order Form.
Ochocos.com is 100% safe & secure. The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 256-bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the internet. Ochocos.com has obtained a digital certificate from Rapid SSL, a leading provider of internet trust services. Ochocos website is also tested and certified periodically by Control Scan to receive its Hacker Safe Certification which ensures that the website passes the FBI/SANS Internet Security Test.
We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing, which allows us to work with you to try and beat any price on the market. We also offer additional promotions and discounts via our email newsletter subscription. To register for our newsletter, click here: Email Newsletter
Sales tax will be charged for deliveries in the US states listed below. The shipping address determines the rate, which is based on state and local tax for the area. If you're a tax-exempt business please call 1-855-297-7000.
Yes, we ship sporting goods all over the world and have currently shipped to over 20 countries. Some products such as scopes and firearms have international shipping restrictions, please check your local mandates before ordering.
Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipping method.
All standard shipping orders will ship via USPS 3-Day Priority Mail, or FedEx 3-Day Express. In general, orders weighing less than 5 lbs will ship via Priority Mail and heavier boxes will ship via FedEx Express. Orders placed M-F before 11:00 AM Eastern Time will ship out the same day (except in cases where an order is pending verification). Priority 3-Day shipping is our preferred method of shipment, but expedited shipping (2-Day & Overnight) can be applied to any order for an additional fee.
We ship immediately, typically either the same or next business day as when the order is placed.
*Please Note: If you order on Saturday or Sunday, your order will be packed but it may not ship until Monday. Orders may be delayed due to verification protocols, weather or the time of order placement. Orders may be delivered in separate shipments.
Every item that we sell is physically located in our warehouse, which allows us the ability to control fulfillment speed and get you your order as quickly as possible. Generally, most orders take between 1-4 business days anywhere in the Continental United States.
All products are shipped from our warehouse in Oregon.
***Shipping schedule for Fedex Ground
2-Day Express Orders will be shipped via FedEx 2-Day. Delivery is within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.
Overnight Orders will be shipped via FedEx Standard Overnight. Delivery is within 1 business day after the ship date. (Saturdays and Sundays are not counted as business/working days). Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.
**Ochocos.com will not be held liable for packages that do not arrive on time. However, if the delay in shipment is a result of an oversight on our part, we will refund any additional shipping charges.
We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. We go to great lengths to ensure customer privacy, confidentiality, and complete security. As such, we have very strict principles:
We provide our customers with a 30-day 100% satisfaction guarantee. If you don’t absolutely love your order we will provide you with a free return or exchange within the first 30 days of the purchase. This means that you will be provided with a pre-paid return shipping label to send the item back to our facility and if the item is being returned for a refund you will receive a full refund once it arrives at our facility. If you are returning the item for an exchange a brand new item will be sent out once the original arrives back at our facility.
In the event you are unable to return an order within the first 30-days but still need to return the item, we do offer a 365-day exchange program. This means that you can exchange the item you received for a brand-new version of the same item up to 1 year (365 days) from the date of purchase. Please note that a refund will not be issued for exchanges and you are responsible for covering the cost of shipping the item back to our facility, however, the cost of shipping the new item to you will be covered by us.
To request a return please give us a call at (855)-297-7000 or send us an email at firstname.lastname@example.org and one of our customer service agents will be happy to assist you with your return or exchange.
In order for your item to be eligible for return, it must meet the criteria listed below. Please read below for further information about items that we accept for returns.
Please note that all clothing, wader and wading boot returns must be clean and free of any pet hair, dandruff or other debris up arrival at our facility or up to a $25.00 cleaning fee may be assessed or the return denied.
With all returns that satisfy the above criteria and have been accepted for a refund or exchange, we DO NOT charge a restocking fee.
If you have any questions regarding our return policy or need assistance with any part of your purchase please don’t hesitate to give us a call at (855)-297-7000 or email us at email@example.com, and our friendly and knowledgeable customer service team will be happy to help you. Thank you for shopping at Ochocos.com and God Bless.
We strive to give you the lowest price on the market all the time. We also offer additional promotions and discounts via our email newsletter subscription. To register for our newsletter, click here: Email Newsletter
We accept orders for hazardous materials, but can only ship up to 50 lbs per box of hazardous materials (powder, primers, fuses) combined. A hazmat fee of $29.99 applies to all hazardous materials shipped. If you order contains more than 50 lbs of hazardous materials, an additional $29.99 FedEx hazard charge will be added to your order per every additional 50 lbs of hazardous material.
Ammunition and Primers carry a hazmat fee of $40.00 when shipping via expedited service levels, other than standard ground.
We cannot ship powder or primers to the following locations:
Depending on how your order was placed there are two options for checking the current status. During the checkout process you were presented with the option to create a customer account. While not necessary, an account on our site allows you to store address information, view order history, and check the status of current orders. If you did setup an account during checkout, you should have recieved instructions that allow you to access your account. Once you've logged in you can view the status of any orders you've placed, and also track the shipping for any orders in transit to you. If you have trouble accessing your account or can't find the instructions that were emailed to you, please contact us.
If you chose not to create an account during the checkout process, you will need to contact us for any order updates. Keep in mind, we will always notify you of any delays in the processing of your order. All tracking information will be emailed to you as soon as your order is shipped.