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Ordering, Shipping, & Privacy FAQs


Ordering

Are the products on the website "In Stock"?

You can shop with 100% confidence that all items marked "In Stock" on Ochocos.com are in our warehouse and ready to ship. Orders placed Monday-Friday before 11:00 AM EST (Eastern Standard Time) will ship out the same day (except in cases where the order is pending verification). Please contact customer service for details.

Saturday & Sunday Shipping

If you order on Saturday or Sunday, your order will be packed but it may not ship until Monday. Orders may be delayed due to verification protocols, weather or the time of order placement. Orders may be delivered in separate shipments.

What payment methods do you accept?

Placing an order online by credit card or by calling 1-855-297-7000 (toll-free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express and Discover.

If you would like to place a money order or pay via cashiers check, please download the form here: Money Order Form.

I am concerned about ordering over the Internet. Is your site secure?

Ochocos.com is 100% safe & secure. The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 256-bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the internet. Ochocos.com has obtained a digital certificate from Rapid SSL, a leading provider of internet trust services. Ochocos website is also tested and certified periodically by Control Scan to receive its Hacker Safe Certification which ensures that the website passes the FBI/SANS Internet Security Test.

Do you guarantee the lowest prices?

We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing, which allows us to work with you to try and beat any price on the market. We also offer additional promotions and discounts via our email newsletter subscription. To register for our newsletter, click here: Email Newsletter

Do you charge sales tax?

Sales tax will be charged for deliveries in the US states listed below. The shipping address determines the rate, which is based on state and local tax for the area. If you're a tax-exempt business please call 1-855-297-7000.

  • Arkansas
  • Arizona
  • California
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Iowa
  • Illinois
  • Indiana
  • Kentucky
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • New Mexico
  • New York
  • North Carolina
  • Pennsylvania
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin

Shipping & Delivery

Do you ship internationally?

Yes, we ship sporting goods all over the world and have currently shipped to over 20 countries. Some products such as scopes and firearms have international shipping restrictions, please check your local mandates before ordering. 

Do you guarantee successful delivery?

Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipping method.

What shipping methods are available?

All standard shipping orders will ship via USPS 3-Day Priority Mail, or FedEx 3-Day Express. In general, orders weighing less than 5 lbs will ship via Priority Mail and heavier boxes will ship via FedEx Express. Orders placed M-F before 11:00 AM Eastern Time will ship out the same day (except in cases where an order is pending verification). Priority 3-Day shipping is our preferred method of shipment, but expedited shipping (2-Day & Overnight) can be applied to any order for an additional fee.

How soon will you ship after my order is placed?

We ship immediately, typically either the same or next business day as when the order is placed.

*Please Note: If you order on Saturday or Sunday, your order will be packed but it may not ship until Monday. Orders may be delayed due to verification protocols, weather or the time of order placement. Orders may be delivered in separate shipments.

How soon will I receive my order?

Every item that we sell is physically located in our warehouse, which allows us the ability to control fulfillment speed and get you your order as quickly as possible. Generally, most orders take between 1-4 business days anywhere in the Continental United States.

Where do your products ship from?

All products are shipped from our warehouse in Oregon.

***Shipping schedule for Fedex Ground

2-Day Express Orders will be shipped via FedEx 2-Day. Delivery is within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.

Overnight Orders will be shipped via FedEx Standard Overnight. Delivery is within 1 business day after the ship date. (Saturdays and Sundays are not counted as business/working days). Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.

**Ochocos.com will not be held liable for packages that do not arrive on time. However, if the delay in shipment is a result of an oversight on our part, we will refund any additional shipping charges.

Privacy & Security

What is your privacy policy?

We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. We go to great lengths to ensure customer privacy, confidentiality, and complete security. As such, we have very strict principles:

    1. We do not share information with third parties.
    2. We use full Rapid SSL encryption in our store, the best and most well-known security technology to ensure that your data is completely safe for purchasing online or by telephone.
  1. We do not spam or make unsolicited calls.
  2. Customer service is our highest priority. Our mission is to help people, and anything contrary will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.

Returns & Replacements

Can I return items for a refund if I don't use them?

We provide our customers with a 30-day 100% satisfaction guarantee. If you don’t absolutely love your order we will provide you with a free return or exchange within the first 30 days of the purchase. This means that you will be provided with a pre-paid return shipping label to send the item back to our facility and if the item is being returned for a refund you will receive a full refund once it arrives at our facility. If you are returning the item for an exchange a brand new item will be sent out once the original arrives back at our facility.   

In the event you are unable to return an order within the first 30-days but still need to return the item, we do offer a 365-day exchange program. This means that you can exchange the item you received for a brand-new version of the same item up to 1 year (365 days) from the date of purchase. Please note that a refund will not be issued for exchanges and you are responsible for covering the cost of shipping the item back to our facility, however, the cost of shipping the new item to you will be covered by us.

To request a return please give us a call at (855)-297-7000 or send us an email at sales@ochocos.com and one of our customer service agents will be happy to assist you with your return or exchange.

In order for your item to be eligible for return, it must meet the criteria listed below. Please read below for further information about items that we accept for returns.  

Items accepted for refund or exchange must meet the following criteria:


  1. Item must be returned within 30 days after purchase for money back guarantee
  2. Item Must be returned within 365 days after purchase for non-refund exchanges
  3. Your return has a valid RMA # (Return Merchandise Authorization)
  4. All original manufacturer packaging is in place and the item is not damaged
  5. You have not used the product in any way
  6. Item returned is not a special order item or customized product 

 

Items that cannot be returned for a refundable return:


  1. Any firearms (rifles, pistols, shotguns or muzzleloaders)
  2. Any item more than 365 days after purchase 
  3. Your return does not have a valid RMA # (Return Merchandise Authorization)
  4. Any product that is missing it's serial number
  5. Any customized items, including but not limited to any customization requested by the buyer
  6. Any item returned incomplete or missing parts

Items that cannot be returned for a non-refund exchange:


  1. Any firearms (rifles, pistols, shotguns or muzzleloaders)
  2. Any item more than 30 days after purchase 
  3. Your return does not have a valid RMA # (Return Merchandise Authorization)
  4. Any product that is missing it's serial number
  5. Any customized items, including but not limited to any customization requested by the buyer
  6. Any item returned incomplete or missing parts

 

Special note for clothing, wader and wading boot returns and exchanges:

Please note that all clothing, wader and wading boot returns must be clean and free of any pet hair, dandruff or other debris up arrival at our facility or up to a $25.00 cleaning fee may be assessed or the return denied.  

Restocking Fees


With all returns that satisfy the above criteria and have been accepted for a refund or exchange, we DO NOT charge a restocking fee.

     

Other Notes


  1. Customer must pay for return postage on all returns or exchanges beyond 30 days since the date of purchase
  2. Customer must insure the product against loss or damage during return transit
  3. Refunds will be processed within 3 days after we have received the returned item(s)
  4. Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
  5. You must NOT accept a delivery if the packaging has been damaged

If you have any questions regarding our return policy or need assistance with any part of your purchase please don’t hesitate to give us a call at (855)-297-7000 or email us at sales@ochocos.com, and our friendly and knowledgeable customer service team will be happy to help you. Thank you for shopping at Ochocos.com and God Bless. 

Payment, Pricing & Promotions

Do you guarantee the lowest prices?

We strive to give you the lowest price on the market all the time. We also offer additional promotions and discounts via our email newsletter subscription. To register for our newsletter, click here: Email Newsletter

Hazmat Shipping

We accept orders for hazardous materials, but can only ship up to 50 lbs per box of hazardous materials (powder, primers, fuses) combined. A hazmat fee of $14.99 applies to all hazardous materials shipped. If you order contains more than 50 lbs of hazardous materials, an additional $14.99 FedEx hazard charge will be added to your order per every additional 50 lbs of hazardous material.

    • 0-50 lbs carries a $14.99 hazmat fee
    • 51-100 lbs carries an additional $14.99 hazmat fee
    • 101-150 lbs carries yet another additional $14.99 hazmat fee
    • Every additional 50 lb shipment will incur a charge of $14.99 hazmat fee

We cannot ship powder or primers to the following locations:

    • P.O. Box when shipping to the United States (a physical address is required)
    • APO/FPO addresses
    • Massachusetts
    • International addresses
    • District Of Columbia
    • Hawaii
    • United States Territories
    • Alaska
    • New Jersey

Viewing Orders

Depending on how your order was placed there are two options for checking the current status. During the checkout process you were presented with the option to create a customer account. While not necessary, an account on our site allows you to store address information, view order history, and check the status of current orders. If you did setup an account during checkout, you should have recieved instructions that allow you to access your account. Once you've logged in you can view the status of any orders you've placed, and also track the shipping for any orders in transit to you. If you have trouble accessing your account or can't find the instructions that were emailed to you, please contact us.

If you chose not to create an account during the checkout process, you will need to contact us for any order updates. Keep in mind, we will always notify you of any delays in the processing of your order. All tracking information will be emailed to you as soon as your order is shipped.

Updating Account Information

To update your account information click on the "My Account" link. If you have not already, sign into your account. The username is your email address. If you do not remember your password use the "Forgot Your Password" link below the account username and password fields. Once you are signed in there will be a “My Account” menu on the left-hand side, from here you will be able to update shipping billing and other user information.